Refund policy

Return & Exchange Policy

At Homexa.pk, we value customer satisfaction and aim to make our return and exchange process as clear and straightforward as possible. Please review the following policy before placing your order.

1. Return & Refund Policy

  • If you are not satisfied with your purchase and wish to return the product, you may request a return within 15 daysof the purchase date.

  • The product must be unused, undamaged, and in its original condition and packaging, including all tags, accessories, and other items provided with the order.

  • Customers are responsible for the delivery charges associated with returning the product to our warehouse.

  • The original/forward delivery charges are non-refundable.

  • In case the order was eligible for free delivery, the customer will be responsible for both the forward delivery charges and the backward/return delivery charges. The applicable forward delivery charge will be deducted from the refund amount along with the return shipping charges.

  • Refunds will only be processed after the returned product has been received and inspected by our team.

  • If a customer requests a refund, the processing time is 3–4 weeks, as we receive the payment from courier services before processing the refund to the customer.

2. Exchange Policy

  • If you wish to exchange your product for a different size, color, or item, please contact us within 15 days of the purchase date.

  • Exchanges are subject to product availability. If your requested product is unavailable, you may select another available item or request store credit.

  • Customers are responsible for the delivery charges for returning the original product as well as the delivery charges for sending the exchanged product.

  • The product must be returned unused, undamaged, and in its original condition and packaging, including all tags, accessories, and other items provided with the order.

  • The replacement product will be dispatched once the returned product has been received and inspected.

3. Non-Returnable Items

Certain products may not be eligible for return or exchange due to health, hygiene, customization, or other applicable restrictions. These may include, but are not limited to:

  • Personal care items

  • Intimate apparel

  • Custom or made-to-order products

  • Products that have been used, damaged, or returned without their original packaging and accessories

4. Return & Exchange Process

To initiate a return or exchange:

  1. Contact our customer service team via WhatsApp/Call: 03037346391, email at [email protected], or through www.homexa.pk.

  2. Securely pack the product in its original packaging.

  3. Return the product to the address provided by our customer service team.

  4. Once we receive and inspect the product, we will process the refund or dispatch the exchanged product, as applicable.

Important: By placing an order with Homexa.pk, you acknowledge and agree to our Return & Exchange Policy, including the applicable delivery charges. Free delivery applies only to the original purchase delivery and does not mean that return or exchange delivery is free. For returned orders that were initially delivered free of charge, the customer is responsible for both the applicable forward delivery charge and the backward/return delivery charge.