Shipping policy

At Homexa.pk, we aim to provide a reliable, efficient, and convenient delivery experience across Pakistan. Please review the following shipping policy to understand our delivery charges, processing times, and guidelines.

1. Shipping Charges

  • Standard Delivery: Our standard delivery charge is 350 PKR per order across Pakistan.

  • Free Delivery Offers: From time to time, Homexa.pk may offer free delivery as part of a specific promotion, campaign, product offer, or other promotional deal.

  • Free delivery is not a permanent shipping rate and is only applicable when explicitly mentioned as part of an active offer.

  • If an order qualifies for free delivery, the applicable terms and conditions of that particular offer will apply.

  • In case of a return, free delivery does not mean that shipping costs are waived. If an order was delivered under a free-delivery offer, the customer will be responsible for both the applicable forward delivery charge and the backward/return delivery charge.

2. Order Processing

  • Orders are generally processed within 1–2 business days, excluding weekends and public holidays, after receiving your order confirmation.

  • Once your order has been dispatched, you will receive a confirmation message or email with the relevant tracking details.

  • For pre-orders and back-orders, additional processing time may apply as specified on the respective product page.

3. Delivery Timeline

Estimated delivery times after dispatch are:

  • Within Punjab: 3–4 business days

  • Outside Punjab: Up to 7 business days

  • Major cities and locations: Generally 3–6 business days

Delivery times are estimates and may vary depending on the destination, courier operations, weather conditions, public holidays, unforeseen circumstances, or other logistical delays.

4. Shipping Restrictions

  • P.O. Boxes: We currently do not ship to P.O. Boxes. A valid physical delivery address is required.

  • Remote Areas: Deliveries to remote or less-accessible areas may require additional time depending on courier availability and local logistics.

5. Order Tracking

  • Once your order has been dispatched, you may receive a confirmation message or email containing your tracking information.

  • You can use the provided tracking details to monitor the status of your shipment.

  • In case of an unusual or prolonged delivery delay, please contact our customer support team for assistance.

6. Failed Delivery Attempts

  • If the recipient is unavailable at the time of delivery, the courier may make additional delivery attempts according to its standard procedures.

  • If an order is returned to our warehouse due to an incorrect address, recipient unavailability, refusal to accept the parcel, or failure to respond to the courier, additional delivery charges may apply if the customer requests re-delivery.

  • Any applicable re-delivery charges must be paid by the customer before the order is dispatched again.

7. International Shipping

  • We currently ship within Pakistan only.

  • International shipping may be introduced in the future, and this policy will be updated accordingly.

8. Taxes & Duties

  • Applicable taxes and charges, where required by law, will be handled according to the applicable regulations in Pakistan.

  • Customers may be responsible for any additional charges imposed by authorities or service providers where applicable.

9. Lost or Damaged Packages

  • We take reasonable measures to ensure that orders are securely packaged before dispatch.

  • If your order arrives damaged, please contact us as soon as possible.

  • Damaged products must be reported within 24 hours of delivery, along with clear photographs of the product, packaging, and any visible damage, so that we can evaluate the matter and determine eligibility for replacement or reimbursement.

  • Claims relating to lost shipments will be reviewed in coordination with our courier partner.

10. Customer Service & Support

For shipping, tracking, return, or delivery-related inquiries, please contact us through:

Important: By placing an order with Homexa.pk, you acknowledge and agree to this Shipping Policy. Free delivery is applicable only when specifically offered by Homexa.pk as part of an active promotion or offer. In the event of a return, free delivery does not eliminate the applicable shipping costs. For orders originally delivered under a free-delivery offer, the customer will be responsible for both the applicable forward delivery charge and the backward/return delivery charge.